To be the leading contributor in making South Africa a more service friendly environment by providing powerful service measurement tools and quality training solutions that equip decision makers to enhance their customers' buying experience for today and beyond.
What the B Business stands for
The B Business's commitment to service starts from within its own ethos. Everyone within the company is inducted on the importance of quality service. They all focus on 'thinking like a customer' and taking responsibility for their actions in everything they do.
They also believe everyone in every organisation should be:
B. . . customer focused
B. . . business oriented
B. . . professional
B. . . committed to service
B. . . proud of what they are contributing to the success of the business!
Whether the person is running the company, selling the company's products, maintaining its administrative systems, or cleaning its toilets! - all of the above applies. With this kind of thinking a business should be growing, even when the "boss" is not around!
The B Business has specialised in customer service training and development in South Africa over the last 12 years. The founder has been providing this service for over 18 years both in South Africa and internationally (UK, Namibia, Botswana, Zimbabwe and Seychelles).
The B Business is also one of the main providers of the SA Host customer service programme which is run throughout South Africa. The Host programme is run in 14 other countries around the world. The B Business has trained hundreds of employees in different areas during their crusade to improving service standards nationally.
They have also been involved in numerous corporate customer service improvement programmes, designing and tailoring the training material to meet the specific needs of the organisations. The main presenter has dealt with companies such as Coca Cola, Sun International, Toyota South Africa, BMW, Sithabile Technology Group, Waltons, Sovereign Health and Rainbow Chickens.
Training topics include high performance customer service skills, telephone tune-up skills, customer focused writing skills, winning difficult customers, as well as practical leadership skills to get the most from teams.