|
Help us make South Africa more
Service Friendly |
 |
Score Our Service - SOS SMS
This SOUTH AFRICAN SERVICE DRIVE is a campaign to improve service standards throughout the country.
Why? Because service is the one thing that gives us the competitive advantage – and we are all responsible for setting the standards.
Did you know – 98% of us don’t complain about poor service. And fewer of us comment on good service.
If we don’t have our say, how can we expect companies to improve their service to us?
|
Let’s cut out the guessing games and let people know what they are doing well and where they need to improve. Businesses can’t do it alone.
Send us your honest comments on service levels, product quality, and driving standards of any company.
Your comments will be go straight to the decisions makers in those companies so that they can
make sure changes take place where they matter most!
Help them to
Think Like a Customer and improve
the TLC you receive!
|
|
How does it work?
Firstly, save the number 34188 to your phone so that you have it handy at all times.
Then, anytime you have a thought about any
service experience, good or bad, day or night,
simply put finger to phone and let the people
that count, know the situation.
Please remember to include the business’s
name and the business ID Number if there
is one, to ensure that your feedback gets to
the right place.
| Also include the . . . |
 |
|
Example:
“Mike’s Garage – Was at your Rosebank branch on Friday 12 January. Jenny, the receptionist, kept me waiting 30 minutes to collect a document. Was too busy serving everyone else! Don’t have time to waste like this.”
Example:
“Chicos Restaurant in Durban gave us the best service ever. Sean, the waiter, couldn’t do enough for us. He was a real credit to service on Tues 21 May. Will definitely be back!” |
|
