How does the SOS SMS range of products work?
- Your organisation receives a unique ID number which you will include in your promotional material.
- You promote the feedback service to your customers by using pre-designed promotional materials. Your customer then submits their comments - via the SMS 34188 number - answering the "WHO, WHAT, WHEN, WHERE" questions.
- You receive a monthly feedback report incorporating all your customers' feedback comments - word-for-word!
- You receive contact numbers so that you can speak directly to customers, encouraging positive comments, and investigating complaints.
- Direct feedback means you can convert lost customers into loyal customers once again!
- You have a first hand opportunity to improve customer perception - and concretely confirm that your business is truly serious about service.
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Two important value-adds
- A 24-hour Alert Hotline - should you receive more that 4 of the same type of complaint in a 24-hour period, you will be notified immediately so that you can take corrective action.
- Recommendations with each report as to how to improve service standards. These may include suggestions from the B Business on the types of training needed to equip staff with the skills to ensure service standards improve.
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- This is the flagship product. It has been aligned to the 2010 and Beyond campaign to promote improved service standards in line with the incredible opportunities that 2010 presents.
- It is suitable for all service-related organisations, from retailers to hospitality, from professional services to public institutions, and beyond. In fact, it is suitable for anyone who has customers, business-to-business, and end-users.
- You will receive a monthly feedback report summarizing all your customers comments
- For a quotation please complete the enquiry form: Score our Service
- For fleet owners, transport and delivery companies, this is an invaluable tool to track your drivers' performance.
- Because drivers are mobile, the image of your organisation is in their hands when they are generally making the first or last contact with your customer. As we all know the first and last impressions count. So the Score our Driving service offers a simple yet powerful method to track performence from solicited and unsolicited feedback.
- The Score our Driving logo is displayed on the vehicle and people can simply SMS the vehicles registration number, together with the time/location and their comment.
- As with the SOS service, decision-makers will then receive monthly feedback reports on the performance of their organisation's drivers.
- For a quotation please complete the enquiry form: Score our Driving
- For consumer-based product manufacturers and distributors, the 'Score our Product' service allows you to gather valuable feedback on specific products in an extremely cost-effective way.
- The feedback is invaluable for R&D purposes, and gives customers a sense of being in control. Their feedback can be sent at any time, day or night, as they interact with the product and while their thoughts are fresh in their mind.
- The SMS 34188 'Score our Product' logo is displayed on product packaging and advertising material to encourage this feedback.
- You will receive a monthly feedback report summarizing all your customers comments
- For a quotation please complete the enquiry form: Score our Product
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