Consider this.
- Up to 98% of unhappy customers don't complain. How do you know that you really are addressing the right issues?
- Customer feedback Tools are often inefficient. How can you be sure that the information you're receiving is accurate?
- If you receive incorrect or incomplete information, how much money are you wasting on improvements that don't improve your bottom line?
- Customer service isn't a product, it can only be manufactured on delivery, at the critical moment when your customer interacts with your staff or your systems. How sure are you that the image of your organisation is safe in your staff's hands?
Wouldn't it be good to know exactly what your customers think of your performance? Good or bad?
Just how valuable would this information be to you?
The B business has developed the first of a number of innovative feedback mechanisms to encourage customers to become part of the solution when improving service standards. The service is designed to encourage positive as well as negative comments.
"Score our Service" range of products offers you an unrivalled opportunity to get inside your customer's head. It provides unsolicited, honest and candid feedback by encouraging customers to give feedback through the non-confrontational method of SMS. What's more, 75% of customers whose complaints are handled satisfactorily will continue to do business with you.
If your organisation has customers, then the SOS SMS service is suitable for you!
It does not replace existing feedback mechanisms, it is rather a verification of them - straight from the horse's (customer's) mouth!
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As we all know, cellphones are easily the most common method of communication - across all demographics - in South African today. This means you not only get an across-the-board insight into what with the traditionally more difficult-to-reach demographics such as children and teens.
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With 2010 fast approaching, these SMS customer feedback services are the perfect tools to help businesses improve their service levels and capitalize on the incredible opportunity that the 2010 vehicle presents.
